Shipping and Returns

All our hats are handmade and therefore unique for each client. We can only offer refunds when the hat you received is: (1) damaged or (2) a different model from what you had ordered. For any problems with size and for all other reasons you can request an exchange that will be processed promptly.
Exchanges of any item must be completed within 5 days of receipt.
All clearance sales are final
Any item returned for a refund or exchange must be in brand new condition, identical to the condition we shipped it to you
Items which are exchange to us without our approval number will not be accepted.
Please carefully repack your order and ship back to Panama Hats Co via a carrier that provides tracking information so that we can verify shipping and delivery
We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.
Shipping charges are non-refundable unless the return/exchange is the result of our error.
For exchanges that are not the result of our error, buyer must pay re-shipping costs.
Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement/refund will be processed.
Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.
If you purchase the hat directly from our physical store located in Yountville Ca there no refunds.

Thank you for shopping at Panama Hats Co.